Privacy Policy

Introduction

This Privacy Policy explains how CasinoStaysDownUnder collects, uses, stores and manages personal information when visitors use our website, submit a travel or hotel enquiry, subscribe to travel updates, adjust cookie preferences or interact with services embedded in our pages. It is intended to help visitors understand what information may be involved, why it may be needed and what choices are available.

CasinoStaysDownUnder is committed to handling personal information carefully, transparently and only for legitimate website, communication and guest-support purposes. We seek to limit collection to information that is reasonably connected with the service requested and to avoid collecting information that is not needed.

By continuing to use the website or voluntarily submitting information through a form, you acknowledge the practices described in this policy. Where consent is required for optional activities, such as marketing communications or optional cookies, a separate choice is provided.

About CasinoStaysDownUnder

CasinoStaysDownUnder provides information about selected Australian hotel stays, regional travel experiences, dining, wellness, nightlife and casino facilities intended for adult travellers. The website helps visitors compare destinations, understand property features and send enquiries about accommodation or related services.

The website may refer visitors to individual hotels, map providers, social platforms or other external services. Those organisations operate under their own privacy terms and are responsible for their own information-handling practices. CasinoStaysDownUnder does not control the privacy practices of an external service simply because a link or embedded feature appears on this website.

Our general contact point for privacy questions is [email protected]. Contact details are also provided at the end of this policy.

Information We Collect

The type of information collected depends on how a visitor uses the website. A person who only reads destination pages may provide no direct identifying information, while a visitor who submits an enquiry may provide contact and travel details so that a response can be prepared.

Information may be collected directly from you, generated automatically by your browser or device, received from a service provider used to operate the website, or created through your interactions with forms and preference controls.

We do not ask visitors to provide payment card details, passport numbers, government identification numbers, medical records or other highly sensitive information through the general website forms. Please do not include such information in a free-text message unless a secure and appropriate method has been specifically arranged.

• Identity and contact details that you choose to provide.
• Travel preferences and enquiry details.
• Newsletter and communication choices.
• Cookie and interface preferences.
• Technical information needed for security, compatibility and basic analytics.

Information You Provide

Information you provide may include your full name, email address, telephone number, preferred hotel, proposed check-in and check-out dates, number of guests, enquiry type and the content of a message. You decide whether to provide optional details, but incomplete information may limit our ability to understand or answer a request.

If you contact us by email, telephone or another communication channel, we may retain the contents of that communication together with reasonable notes about the response, follow-up actions and the status of the enquiry. These records help maintain continuity where a request requires more than one interaction.

You are responsible for ensuring that information submitted about another person is accurate and that you are authorised to provide it. For example, a group organiser should only provide another guest's information where there is a valid reason and the person reasonably expects the information to be shared.

Contact Form Data

The contact form is designed to collect the information required to respond to a general, accommodation, dining, wellness, accessibility, group-stay or casino-facilities enquiry. Required fields are identified so that visitors know which details are necessary to submit the form.

Contact form information may be reviewed by authorised personnel responsible for guest communications. Where a request concerns a particular property, the relevant details may be shared with an appropriate hotel contact so that accurate information can be provided. Only information reasonably connected with the enquiry should be shared.

Free-text fields should be used for practical information about the request. Visitors should avoid including confidential financial information, account passwords, identification document numbers or detailed health information. Accessibility needs may be described at a level necessary to help identify suitable accommodation or services.

• Name and preferred contact details.
• Hotel or destination of interest.
• Proposed travel dates and guest numbers.
• Type of enquiry and message content.
• Consent to the Privacy Policy where requested.

Newsletter Information

Visitors may choose to receive destination ideas, hotel features, dining inspiration, wellness content and other travel-related communications. Newsletter registration may involve a first name, email address, preferred destination and a record of the consent choice made at the time of registration.

Newsletter information is used only for communications that are reasonably related to the subscription. Joining a newsletter does not create a hotel reservation and does not require a visitor to use casino facilities or any other hotel service.

You may unsubscribe from optional communications at any time by using an unsubscribe control included in a message, adjusting an available preference setting or contacting us directly. A limited suppression record may be retained to ensure that an unsubscribed address is not unintentionally added back to the same mailing list.

Booking Enquiry Information

An accommodation enquiry may include travel dates, room preferences, expected guest numbers, accessibility requirements, airport-transfer interest and other practical details. This information is used to understand the request, identify the relevant property and provide a suitable response.

Submitting a booking enquiry is not the same as completing a reservation. Availability, pricing, inclusions, age requirements, cancellation conditions and payment arrangements must be confirmed through the relevant hotel or booking channel before a stay is finalised.

Where a visitor later communicates directly with a hotel, the hotel's own privacy policy and booking terms may apply to the information collected during reservation, payment, identity verification and check-in.

Automatically Collected Data

When a page is requested, limited technical information may be generated automatically by the visitor's browser, hosting environment or security tools. This can include the requested page, the date and time of access, referring page, general interaction information and basic network data.

Automatically collected data is used to maintain availability, identify broken pages, understand broad traffic patterns, protect the website from misuse and improve navigation. Where possible, reporting is reviewed in an aggregated form rather than being used to build detailed profiles of individual visitors.

Optional analytics are controlled through the cookie preference system where applicable. Essential technical logs may still be processed where necessary to deliver pages, maintain security or investigate operational problems.

Device and Browser Information

Technical information may include browser type and version, operating system, device category, screen dimensions, language preference, time-zone information and support for particular web features. This helps present pages correctly across desktop, tablet and mobile devices.

Network information may include an internet protocol address or an abbreviated or otherwise limited form of that address. Such information can be relevant to security, fraud prevention, system administration and approximate regional reporting.

CasinoStaysDownUnder does not ask for precise GPS location through the ordinary website experience. A third-party map service may process location information if a visitor independently enables location features within that service or browser.

How We Use Personal Information

Personal information is used for purposes connected with operating the website, responding to visitors and improving the clarity and usefulness of our travel content. We do not use enquiry information to make decisions about credit, employment, insurance or eligibility for public services.

The specific purpose depends on the context in which the information was provided. For example, an email address submitted through the contact form is used to answer the enquiry, while an email address submitted through a newsletter form may be used to send optional travel communications.

We may also use information where reasonably necessary to comply with applicable obligations, establish or exercise legal rights, respond to a lawful request, protect visitors and staff, prevent misuse or investigate a security incident.

• Responding to enquiries and follow-up questions.
• Providing requested hotel and destination information.
• Managing communication and cookie preferences.
• Improving navigation, content and device compatibility.
• Maintaining security and preventing fraudulent or abusive activity.
• Keeping appropriate operational and communication records.

Communication Preferences

CasinoStaysDownUnder distinguishes between service communications and optional marketing communications. A reply to a direct enquiry, an update about a request or a response concerning accessibility is a service communication and may be sent because the visitor asked for assistance.

Marketing communications are optional. Where required, they are sent only after a visitor has made an appropriate choice. You may ask to change the frequency, type or destination focus of marketing content, or may stop receiving it completely.

Please allow a reasonable period for a preference change to be applied across relevant systems. A communication already prepared for delivery may occasionally arrive before the change is fully processed.

Cookies and Similar Technologies

Cookies are small data files stored by a browser. Similar technologies can include local storage, session storage and technical identifiers used to remember choices or support website functions. These technologies may be essential or optional depending on their purpose.

Essential technologies support functions such as retaining a cookie-consent decision, maintaining security and enabling expected navigation. Optional technologies may support analytics, remembered preferences or marketing measurement when those categories are enabled.

Visitors can use the cookie banner and Cookie Settings control to accept all optional categories, reject optional categories or make an individual selection. More detailed information is available in the Cookie Policy.

Third-Party Services

The website uses selected third-party services to provide fonts, icons, maps, social links, hosting-related functions and other technical features. When a browser connects to one of these services, the provider may receive technical request information such as an IP address, browser details and the page from which the request originated.

Third-party providers may act independently and may use information according to their own privacy policies, retention schedules and legal obligations. CasinoStaysDownUnder reviews the purpose of external services before use but cannot control every action taken by an independent provider.

Visitors may use browser privacy controls, content-blocking tools and cookie settings to limit some third-party requests. Blocking a service may affect the appearance or availability of a related feature.

Google Maps

Hotel pages may include an embedded Google Maps frame to help visitors understand the general location of a property. Loading or interacting with the map creates a direct connection between the visitor's browser and Google services.

Google may receive technical information, set or read cookies, and process interaction data under its own terms. If a visitor is signed in to a Google account, map activity may also be associated with that account according to Google's settings.

Visitors who prefer not to load the embedded map can use the written hotel address displayed on the page. Browser controls or content blockers may also prevent map content from loading.

Embedded Content

Embedded content is material delivered within a CasinoStaysDownUnder page by another service. Examples can include maps, social-media widgets, videos or interactive tools. The embedded provider may treat the interaction as if the visitor accessed the provider's website directly.

An embedded provider may collect technical information, use cookies, measure interaction or request sign-in. The provider's privacy policy, cookie controls and account settings apply to that activity.

We aim to use embedded content only where it adds practical value. Visitors should review the relevant provider's terms before using an interactive feature that requests personal information.

Data Storage

Information connected with enquiries and communications may be stored in systems used for email, customer support, website administration and secure record keeping. Storage locations depend on the service used and may include systems operated by contracted providers.

Access should be limited to people who need the information for an authorised purpose. Appropriate account controls, permissions and organisational procedures are used to reduce unnecessary access.

Cookie preferences are stored locally in the visitor's browser so that the selected choice can remain effective across pages and later visits. Clearing browser data or changing devices may remove that saved preference.

Data Retention

Personal information is retained only for as long as it is reasonably needed for the purpose for which it was collected, to maintain appropriate records, respond to follow-up questions, resolve disputes, prevent misuse or comply with an applicable obligation.

Different categories of information may have different retention periods. A simple unanswered newsletter subscription request may not need the same retention period as a detailed group-stay enquiry that leads to ongoing correspondence.

When information is no longer required, reasonable steps may be taken to delete it, anonymise it or place it beyond ordinary operational use. Backup systems may retain information for a limited additional period until routine rotation or deletion occurs.

Information Security

CasinoStaysDownUnder uses reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse. Measures may include controlled access, account authentication, software updates, secure connections and staff guidance.

No website, email system or internet transmission can be guaranteed to be completely secure. Visitors should use a trusted device and network, protect their email account and avoid sending information that is not necessary for the enquiry.

If a suspected security incident involves personal information, it should be assessed promptly. Appropriate containment, investigation, remediation and notification steps may be taken according to the circumstances and applicable requirements.

• Use strong and unique passwords for your own accounts.
• Do not send payment card details through a general enquiry form.
• Confirm unusual requests using published contact details.
• Notify us if you believe a message claiming to be from CasinoStaysDownUnder is suspicious.

Your Privacy Rights

Depending on your location and the law that applies, you may have rights relating to personal information held about you. These rights can include requesting access, asking for inaccurate information to be corrected, objecting to certain uses, withdrawing consent or requesting deletion where appropriate.

A right may be subject to lawful limitations. For example, some information may need to be retained to comply with an obligation, establish a legal claim, maintain a suppression record or protect another person's privacy.

We will not discriminate against a visitor for making a genuine privacy request. Requests are considered fairly and a response will explain the action taken or the reason a request cannot be completed in full.

Access and Correction Requests

To request access to or correction of personal information, contact [email protected] and describe the relevant enquiry, approximate date and contact details used. Providing clear information helps locate the correct record without collecting unnecessary additional data.

Reasonable identity verification may be requested before personal information is disclosed or changed. This protects visitors from unauthorised access by another person. Verification information will be limited to what is appropriate for the request.

If information is inaccurate or incomplete, we will take reasonable steps to correct it. Where a correction cannot be made, the response may explain why and may record the visitor's statement about the disputed information where appropriate.

Marketing Choices

Visitors control whether they receive optional travel marketing. Consent to receive marketing can be withdrawn without affecting a current enquiry or preventing the visitor from using the website.

You can unsubscribe using a link within an email, contact us directly or adjust an available preference control. You may also reject marketing cookies through Cookie Settings. These choices relate to different activities, so changing cookie settings does not automatically unsubscribe an email address and unsubscribing from email does not necessarily change browser cookies.

We do not sell personal information to unrelated organisations for their independent direct-marketing use. If a future partnership requires personal information to be shared for marketing, an appropriate notice and choice should be provided before that sharing occurs.

External Websites

CasinoStaysDownUnder pages may contain links to hotel websites, map services, social platforms, tourism information or other external resources. Selecting an external link takes the visitor to a service that is outside our direct control.

External websites may collect different information, use different cookies and apply different retention practices. A link does not mean that CasinoStaysDownUnder accepts responsibility for the external site's privacy, security, accuracy or availability.

Visitors should review the privacy policy and terms of an external website before submitting personal information, creating an account or making a payment.

Children's Privacy

CasinoStaysDownUnder is intended for adult travellers. Casino facilities described on the website are restricted to persons aged 18 and over. We do not knowingly seek personal information from children for marketing or casino-related purposes.

A family or guardian may contact a hotel about general accommodation arrangements, but an adult should submit the enquiry and remain responsible for any information relating to a minor. Only information reasonably necessary for the accommodation request should be provided.

If you believe a child has submitted personal information directly through the website without appropriate involvement of a parent or guardian, contact us so that the circumstances can be reviewed and suitable action taken.

International Visitors

The website is directed primarily to visitors considering travel within Australia, but it may be accessed from other countries. Information submitted from overseas may be processed in Australia or in another location used by a service provider.

Privacy rights and legal requirements can differ between countries. Where an international visitor submits an enquiry, information may need to be transferred across borders so that the request can be received and answered.

By choosing to submit information, the visitor understands that the information may be handled in locations with privacy rules different from those in the visitor's home country, subject to reasonable safeguards and applicable requirements.

Changes to This Policy

This Privacy Policy may be updated to reflect changes in website functions, service providers, communication practices, legal requirements or the way personal information is managed. The updated version will be published on this page.

The review date near the top of the page indicates when the policy was most recently reviewed. Visitors should check the policy periodically, particularly before submitting new personal information.

Where a change is significant and affects an existing consent or communication choice, an additional notice or renewed choice may be provided where appropriate.

Contact Information

Privacy questions, access requests, correction requests and concerns about the handling of personal information can be sent to CasinoStaysDownUnder using the details below. Please provide a clear description of the issue and avoid sending unnecessary sensitive information.

Email: [email protected]. Telephone: +61 8 6100 2748. Postal address: Level 10, 108 St Georges Terrace, Perth WA 6000, Australia. General working hours are Monday to Friday, 9:00 AM to 6:00 PM AWST.

We aim to acknowledge a privacy enquiry within a reasonable period. A complex request may require additional information or more time, in which case the requester will be informed of the next steps where possible.